Frequently Asked Questions
How long does it take to receive my order?
Most orders are processed within 2–5 business days. Shipping times vary based on your location and the product ordered.
Do you offer custom designs?
Yes! We love creating personalized gifts and custom designs. Contact us with your ideas and we'll let you know what's possible.
Will my item look exactly like the photos?
Colors may vary slightly due to screen settings and the handmade nature of some products.
Can I return or exchange an item?
If there is an issue with your order, please contact us within 7 days of delivery. We will work with you to make it right.
Do you ship internationally?
Currently we primarily ship within the United States. Contact us for international shipping inquiries.
Who is Lucy?
Lucy is the feathered inspiration behind our Lucy & Friends™ Collection and the unofficial supervisor of Woodland Willow Designs.
How can I contact you?
Visit our Contact Us page and send us a message. We'll respond as quickly as possible.
Returns & Refunds
What is your return policy?
Because many of our items are made-to-order, we do not accept returns or exchanges for change of mind. However, if your item arrives damaged or there is an issue with your order, please contact us within 7 days of delivery so we can help.
What if my order arrives damaged or defective?
We want you to love your purchase. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the issue. We will work quickly to provide a replacement or appropriate resolution.
Can I cancel my order?
Orders may be canceled within 24 hours of purchase. Once production has begun, orders cannot be canceled.
When will I receive my refund?
If a refund is approved, it will be issued to your original payment method. Processing times vary by payment provider and may take several business days to appear on your account.
Digital Downloads
How do I receive my digital download?
After your purchase is completed, you'll receive a download link on the order confirmation page and by email. You can download your files immediately.
Can I receive a physical copy of a digital product?
No. Digital products are delivered electronically and no physical item will be shipped unless specifically stated in the product description.
Can I print my digital download?
Yes. Most digital products are designed for personal printing at home or through a professional printing service. Please refer to the product description for recommended printing sizes.
I can't find my download email. What should I do?
First, check your spam or junk folder. If you still can't locate your download link, contact us and we'll be happy to assist.
Can digital products be returned or refunded?
Due to the nature of digital products, all digital download sales are final. Once a file has been delivered, we cannot offer refunds, returns, or exchanges. If you experience any issues accessing your files, please contact us for assistance.
Can I share or resell my digital download?
No. All digital products are for personal use only unless otherwise stated. Files may not be shared, redistributed, modified for resale, or sold in any format.
Lucy's Corner 🐔
Does Lucy really supervise customer service?
Lucy takes her role very seriously. While she may occasionally be distracted by snacks, sunshine, or flock business, she does her best to ensure every customer has a wonderful experience.