Shipping & Production

Every Woodland Willow Designs product is made especially for you after your order is placed. Creating each item on demand helps reduce waste while ensuring your gift is crafted with care.

Production Time

• 2–5 business days

Estimated U.S. Shipping

• Standard Shipping: 3–7 business days after production

You'll receive a shipping confirmation email with tracking information as soon as your order ships.

Please note that delivery times may vary during holidays or periods of high order volume.

We want you to love your purchase from Woodland Willow Designs.

Because each item is made to order especially for you, we cannot accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We'll work quickly to make it right by providing a replacement or other appropriate solution.

If you have any questions before placing your order, we're always happy to help. Please contact us through our Contact page, and we'll respond as soon as possible.

To keep your mug looking its best:

• Microwave safe

• Dishwasher safe (top rack recommended)

• Wash before first use

• Avoid abrasive scrubbers or harsh cleaners to help preserve the vibrant artwork.

With proper care, your Lucy & Friends™ mug will bring smiles for years to come.